Dhar Kumar
Where is my order?
#IM-48213Order status
Support desk
Every channel.
One desk. No noise.
Email, WhatsApp, calls and more land in one place. Symphony Intelligence understands each query and drafts the response. Your team approves and sends.
Fig. 01 — SignalMany → 1
EmailWhatsAppCalls+ MoreOne desk01The problem
Support shouldn't feel like noise.
Three inboxes, an order tab, a courier site. The same order number pasted five times.
02One desk
Everything lands in one place.
Every channel becomes one queue, sorted by what Symphony Intelligence has done.
New03
Ananya Iyer
Got the wrong size. Exchange?
Return / replacement
Sneha Kapoor
Called twice, no answer
Order status
Tagged02
Isha Kapoor
Can I swap to size M?
Return / replacement
Meera Joshi
Can I still cancel this?
Refund & cancellation
Draft ready02
Arjun Das
Laptop screen cracked on arrival
DraftDamaged item
Karan Shah
Deliver to my office instead?
DraftAddress change
Replied02
Farah Khan
Order status read out on call
Self-service
Rohit Verma
Refund for cancelled order
Sent by Dhiya
03Inside a ticket
Watch Symphony Intelligence do the legwork.
Every step is on the ticket's timeline: what it read, and what it decided.
04Control
Nothing sends without you.
Every reply is a draft until a person approves it. Edit it, rewrite it, or send it as is.
- 01Drafts wait for a person
- 02Edit it, or ask Symphony Intelligence to rewrite
- 03One click to approve and send
Hi, I ordered earbuds last week and haven't heard anything. Where is my order?
AI draft#IM-48213Delivery timelines
Sent to Dhar by Dhiya
05Calls · IVR
Calls that answer themselves.
It knows the caller, finds the order and reads out its status. Press 9 for a person, any time.
- Caller dials inTelephony provider
- Number recognisedCustomer
- Latest order foundOrder system
- Status read outTracking system
- Press 9 for a personKeypad
- CSAT after the call1–5
Included
See the whole desk, live.
Volume, AI impact and CSAT across every channel, updating as you work.
Tickets0
Drafts used as-is0%1,036 / 1,151 replies
CSAT0/ 5
Open over 24h0
Volume by channel EmailWhatsAppCallsMore
MonTueWedThuFriSatToday
AI impact Drafts
1,151replies
- As-is90%
- Edited8%
- Rewritten2%
CSAT by channel
Live feed Now
07Integrations
Plugs into the tools you run.
Connect your channels, store and couriers. The examples grow as you do.
Email & ticketsE.G.Freshdesk, Gmail, Zendesk + more
ChatE.G.WhatsApp, Instagram + more
CallsE.G.Exotel, Twilio + more
SymphonyOne desk
OrdersE.G.Shopify + more
Shipping & trackingE.G.DTDC, India Post, Shiprocket + more
Knowledge baseYour help articles and policies
08Book a demo
See it on your own desk.
A 20-minute walkthrough, built around your channels.